HMRC voted worst for billing consumers

Millions of consumers have been plagued by incorrect bills. An annual survey has highlighted the worst firms for billing customers poorly. HMRC is the worst organisation for sending out incorrect bills to consumers, according to a poll carried out by uSwitch and YouGov. The body ranked in at the top spot for the worst offenders after revealing that almost six million people had paid the wrong amount of income tax through the Pay As You Earn system due to an internal error - some customers were given a rebate for paying too much where as others were informed that they would have to pay back what they owed in instalments.